Refund & Return Policy
Thank you for shopping with us! Because we specialize in pre-loved clothing, every item is unique and may show normal signs of previous wear.
Due to the nature of our pre-loved inventory, all sales are final. We do not offer refunds, exchanges, or returns once an order has been placed.
We do our best to provide accurate descriptions, photos, and information about the condition of each item so you can shop with confidence. Please carefully review the listing details before purchasing.
Pre-loved items may have minor signs of wear. Any noticeable flaws, stains, damage, or imperfections that we are aware of will be disclosed in the item description and/or photos.
Please remember that colors may appear slightly different depending on your screen or device.
If you receive an item that is damaged during shipping, significantly different from the item described, or you believe you received the wrong item, please contact us within 48 hours of delivery.
Please include your order number and clear photos of the item and packaging so we can review the issue and determine the appropriate resolution.
Please double-check the size, condition, and description of each item before completing your purchase. We are always happy to answer questions or provide additional measurements and photos when available.
Thank you for understanding and for supporting my small business! ❤️
Brittney Holladay
Local Pickup Policy
We’re happy to offer local pickup for customers who are nearby!
Once your order is ready, you will receive a notification with instructions for pickup. Please wait until you receive confirmation that your order is ready before coming to pick it up.
Orders must be picked up within 7 days of receiving your pickup notification. If you need additional time, please contact us so we can make arrangements.
If an order is not picked up within the designated pickup window and we have not heard from you, the order may be considered abandoned. All sales are final, and unclaimed orders are not eligible for a refund.
If you have questions or need to make special pickup arrangements, please reach out. We’re always happy to work with you when possible!
Thank you for supporting my small business! ❤️
Brittney Holladay
Payment Policy
Thank you for shopping with us! We want to make the purchasing process as simple and secure as possible.
Payment must be received in full at the time your order is placed. We accept the payment methods available at checkout.
Orders will not be considered confirmed until payment has been successfully received.
Please review your order carefully before completing your purchase. Because our inventory is unique and often one-of-a-kind, orders may not be changed or canceled once payment has been processed.
Customers selecting local pickup must complete payment at checkout before their order will be prepared for pickup. Please refer to our Local Pickup Policy for pickup details.
If your payment is declined or cannot be processed, your order will not be completed. Items are not guaranteed to be held until payment has been successfully received.
If you experience an issue with your payment or have questions about an order, please contact us and we’ll be happy to help.
Thank you for supporting my small business and shopping pre-loved! ❤️
Brittney Holladay